Confident Communicator Blog

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Can I use exclamation marks in my work emails?

The short answer is no. There are exceptions, such as when your colleague announces a promotion in which case you need to reply with “Congratulations!” and not “Congratulations”. But, on the whole, emails read better without them. The more interesting question is why we want to use them in the first place. Here the answer […]

confident communicator, effective communication skills, public speaking cape town, presentation skills cape town, communication training cape town, voice training cape town, voice and speech training, pronunciation training, public speaking & presentation skills, english pronunciation training, customer service skills & tele etiquette, Finding your Voice: Voice & Speech Programme, training courses voice and speech

Inspiring Confidence

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel”. Maya Angelou got it spot on. The messages we send out into the world through the interactions of our lives are comprised 55% of body language, 38% of our tone of voice, and […]

confident communicator, effective communication skills, public speaking cape town, presentation skills cape town, communication training cape town, voice training cape town, voice and speech training, pronunciation training, public speaking & presentation skills, english pronunciation training, customer service skills & tele etiquette, Finding your Voice: Voice & Speech Programme, training courses voice and speech

Producing Perception through Communication

We have no control over others’ perceptions of us. Or do we? Ultimately, we cannot control others’ perceptions but we can certainly influence them. Whether we are communicating through presentations or with customers over the telephone or even with our colleagues and clients in our day-to-day interactions, no one wants to be perceived negatively. Negative […]

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