Confident Communicator Blog

Can I use exclamation marks in my work emails?

The short answer is no. There are exceptions, such as when your colleague announces a promotion in which case you need to reply with “Congratulations!” and not “Congratulations”. But, on the whole, emails read better without them. The more interesting question is why we want to use them in the first place. Here the answer […]

Inspiring Confidence

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel”. Maya Angelou got it spot on. The messages we send out into the world through the interactions of our lives are comprised 55% of body language, 38% of our tone of voice, and […]

Confident Communicator nominated for the Cape Talk Small Business Awards 2017

Cape Talk Small Business Awards 2017 radio interview on the John Maytham show

Producing Perception through Communication

We have no control over others’ perceptions of us. Or do we? Ultimately, we cannot control others’ perceptions but we can certainly influence them. Whether we are communicating through presentations or with customers over the telephone or even with our colleagues and clients in our day-to-day interactions, no one wants to be perceived negatively. Negative […]