In-person corporate group training in Cape Town and Gauteng (Johannesburg and Pretoria). Live one-on-one online training available worldwide.
Below is our offering of specialist and effective communication skills training courses. Each training course has a brief overview to help you to identify your specific communication needs:
Public Speaking and Presentation Skills
No matter what your level, this course improves composure and impact of delivery when speaking under pressure, whether addressing an individual or audience. We align the training to whichever context is applicable to you or your team (includes addressing anxiety-driven pace). Applies to virtual and in-person presenting
Finding Your Voice: Voice & Speech
Improves the audibility of your voice and the way in which you speak, particularly clarity, pace, tone and projection
Business Writing Skills
Focuses on improving the way you write emails and one to two other types of documents that you are required to use for your work (can include reports, proposals, minutes). We align the training to the types of documents applicable to you or your team
Customer Care
If you or your team are customer-facing, this course is for you. It teaches you how to create a positive impression during customer interactions, whether over the phone or face-to-face. It includes telephone etiquette, techniques for handling irate customers and can include email writing
Principal Management Consultant, PSP-ICON
Art Director, The Jupiter Drawing Room, Cape Town
The Confident Communicator Public Speaking training course (Public Speaking & Presentation Skills) teaches you how to engage your audience and transform unwanted nervous energy into positive performance fuel.
It builds your confidence in public speaking and equips you to deliver your message persuasively and with powerful impact.
The Confident Communicator Voice & Speech (Finding your Voice: Voice & Speech) training course caters for your specific vocal needs. It enables you to be more in control of how you project yourself to the world, to feel more confident and to communicate with increased clarity, appeal, composure and impact.
With writing being such an essential component of our business communication today, it is imperative that we know how to write effectively.
The Confident Communicator Business Writing Skills course will teach you how to write emails and business documents with clarity, professionalism and the effective use of tone and language.
The course will be aligned to your specific writing needs, focusing on the types of documents you / your team are required to write.
The Confident Communicator Customer Care Course builds skills to equip your employees with the skills to create a positive impression during customer interactions (both with internal customers and external customers), resulting in professional service and on-going business.
The Confident Communicator Customer Care Course caters for employees who deal with customers regularly, be it face to face, over the telephone or in a call centre environment.
Marketing Manager, GetSmarter
Arisaig Partners Investment Managers
