Customer Care Training Course | Confident Communicator

Customer care, or lack thereof, can make or break your business

Customer Care Training | Confident Communicator Effective Customer Care Training Course

It is vital to learn how to project a positive and professional image in all types of situations for the most effective and winning customer care

We all have to work with customers, be it internal (colleagues) or external clients. Customer care, or lack thereof, can make or break your business. It is vital to learn how to project a positive and professional image in all types of situations for the most effective and winning customer care.

The customer care training course builds skills to equip your employees with dependable techniques so that they can create a positive impression during customer interactions, resulting in professional service and on-going business. The customer care training caters for employees who deal with customers regularly, be it face to face, over the telephone or specifically in a call centre environment.

‘Our facilitator made the training interesting and interactive. This course is definitely beneficial to everyone. If you want to give your staff an edge with customer care, make sure to sign them up for Confident Communicator.’

Operations Manager, Content+Cloud

The participants will leave the customer care training course feeling more confident and better equipped to deal with customers. They will be able to manage their anxiety and emotions, use telephone etiquette effectively, communicate confidently and project a professional and positive image. They will learn how to communicate effectively with irate customers and manage both their and the customers’ frustration. It will allow professionalism in voice and attitude to shine through, both on the telephone and during face to face interactions.

There is also the option to include effective email (and chat) writing in the customer care training course, where participants will learn to communicate effectively via email (and chat) for the purposes of customer care.

‘Our time with Confident Communicator was incredibly valuable and I would recommend their services for anyone looking to improve their level of professional communication through any medium.’

Connections Team Lead, GetSmarter

Customer Care Training Outcomes (amongst others)

By the end of this course, the client aims to:

Project a positive and professional image
Set the tone for the customer interaction
Improve his/her clarity through the application of a variety of vocal techniques
Handle irate customers professionally and more effectively
Use professional and friendly telephone etiquette and practices
Develop powerful phrases for effective customer care to suit various situations
Communicate with increased confidence and conviction
Develop techniques to reduce anxiety, stress and emotion
Develop his/her understanding of internal and external customer care

Add Email (and Chat) Writing

By the end of this course, the client aims to:

Write e-mails that are professional and effective
Consciously use language and tone to create a positive and professional image
Understand the importance of proofreading
Write to suit the reader, situation and/or objectives
Increase his/her confidence in effective writing
Use the basics of instant chat effectively

Our Customer Care Training Programme also offered as accredited training, Customer Care training, (credit-bearing) with Services SETA: US14342, US 14338 & 14348; NQF Level 2; Credits: 9

Can’t find what you’re looking for?

Contact us and we will do our best to provide you with the ideal communication skills training solution.

In addition to a range of communication skills courses and coaching, we offer customised communication skills training which we tailor to your specific needs.